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(iServe) Institute
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(iServe) Institute – Course Descriptions

iserveThe goal of this workshop is for alumni to obtain the skills necessary to have conversations that will challenge students to live the values of their organization. (8-hour workshop)

Core: This curriculum challenges advisors to use a values based approach when working with collegiate chapter members.

Course Objectives:
  • Engage in discussion about relevance and the millennial student
  • Understand what is meant by the phrase "A Call for Values Congruence”
  • Understand the difference between Ritual and ritual
  • Practice active listening and I messaging techniques
  • Learn the benefits of coaching techniques when advising students
  • Understand the differences between a coach and a manager
  • Reflect on how to live the values of the organization in daily life
Participants will work through four courses including:

Advising with Purpose

Participants will learn techniques to advise and lead students through an organization’s ritual in a way that is relevant to them. They will learn characteristics of the millennial student and will identify their organization’s values that mean the most to them, allowing them to use the values of the organization when advising their students.

Navigating Conflict, Communication through Values

Participants will learn active listening skills and the application of the I messaging technique for conflict resolution. They will work in groups to role-play case studies to help demonstrate how to apply the skills built during the workshop when handling difficult conversations.

Creating a Coaching Culture

Participants will learn the difference between coaching and managing, and explore the benefits of effective coaching. They will gain understanding about the value of coaching when advising, and through group role-play will develop skills to coach in their role.

Making a Commitment

Participants will have the opportunity to write a letter to those they advise sharing with them what they have learned through the course and how they plan to implement their new skills. They will then utilize this letter to develop a personal action plan for the upcoming month, semester, and upcoming year.

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